Senior Customer Service Coordinator

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

BARN & POTTER PTE. LTD. is looking for an experienced Customer Accounts Coordinator to manage key client relationships on site in Singapore. You will coordinate orders, deliveries, and inquiries while managing end-to-end order processing from receipt to invoicing.

You will travel regularly to customer sites, working with production, QA, warehouse and logistics to ensure timely fulfilment. Training and upsell opportunities may be part of the role.

Qualifications

• Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
• 3–5 years of experience in customer service, account coordination, or client support.
• Willing and able to travel to customer sites regularly within Singapore.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working both independently onsite and collaboratively with internal teams.
• Knowledge of manufacturing or supply chain processes will be an advantage.

Responsibilities

• Be the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
• Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
• Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
• Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
• Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
• Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
• Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
• Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
• Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.

Skills

Customer service

Account coordination

Client support

Interpersonal skills

Communication

Problem-solving

Team collaboration

Travel readiness

Education

Diploma or higher in related field

Job description

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
• Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
• Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
• Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
• Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
• Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
• Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
• Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
• Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.

Requirements:

• Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
• Minimum 3-5 years of experience in customer service, account coordination, or client support roles
• Willing and able to travel to customer sites regularly within Singapore.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working both independently onsite and collaboratively with internal teams.
• Knowledge of manufacturing or supply chain processes will be an advantage.