Customer Service Coordinator

BLUE ELECTRIC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service provider in Singapore seeks a dedicated professional to handle service calls, coordinate projects, and ensure customer satisfaction. The role involves project management, site inspections, and liaising with relevant personnel. Candidates should have at least a Higher Secondary education and skills in customer service and project coordination. This position offers the opportunity to work both independently and in a team-oriented environment.

Qualifications

• Candidate must possess at least Higher Secondary/Pre-U/A Level College.
• Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Preferably some experience in Customer Service and Project Coordination.

Responsibilities

• Handle service calls and attend to customers' needs.
• Coordinate projects and manage work orders.
• Conduct site inspections to ensure quality compliance.
• Monitor project plans and handle customer complaints.
• Liaise with subcontractors, suppliers, and clients.
• Prepare documents and service reports for projects.

Skills

Customer Services

Project Management

Coordination

Detail orientated

Ability to multitask

Flexibility

Education

Higher Secondary/Pre-U/A Level College

Professional Certificate/NiTEC

Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent

Job description

Job Descriptions

• Standby/Onsite to attend to service calls and customers’ needs
• Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
• Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
• Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
• Manage large numbers of incoming calls
• Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
• Prepare relevant documents, drawings, and service reports to assist in projects for submission.
• May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
• Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
• Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

Job Requirements

• Candidate must possess at least Higher Secondary/Pre-U/A Level College. Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Required Language(s): English
• Required Skill(s): Customer Services, Project Management, and Coordination
• Preferably some experience in Customer Service and Project Coordination
• Highly organized, flexible, and able to work independently as well as in a group
• Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines