Customer Service Coordinator

Re Source Partners Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Customer Service Coordinator to enhance customer satisfaction through effective support. Responsibilities include managing service requests, coordinating with engineers, and handling invoicing and inventory. The ideal candidate will possess 2 years of experience in administration, with a strong focus on customer service and proficiency in Microsoft Office and data management tools. This position offers a dynamic work environment with a 5-day work week.

Qualifications

• 2 years of experience in an administrative role, preferably within a retail environment.
• Genuine desire to help others and exceed their needs.
• Meticulous attention to detail.

Responsibilities

• Support the Customer Service team to deliver high-quality customer experience.
• Collaborate with Engineers to resolve customer issues.
• Handle invoicing processing and customer returns.

Skills

Customer service orientation

Proficiency in MS Excel

Intermediate experience with Microsoft Office

Strong relationship-building skills

Tools

SAP

Ariba

Job description

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Coordinator to address any query, with a driving ambition to transform owners into passionate advocates of the brand.

Would this be the next career for you?

• Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
• Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
• Maintain accurate management of parts usage and inventory as required, providing real‑time feedback on any service delays.
• Prepare and submit daily/weekly reports detailing products and customers serviced.
• Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
• Adhere to any other reporting protocols required.

If you are someone with the following, let’s chat!

• 2 years of experience in an administrative role, preferably within a retail environment.
• High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
• Proficiency in MS Excel, Access, and data management is essential.
• Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
• Meticulous attention to detail.
• Proven ability to establish and maintain strong relationships with individuals at all levels of a business.

Additional information:

• 5 days’ work week

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May | R23116520