Customer Service Champion — Flexible Work

TDCX; Singapore; Vor Ort; SGD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Medical insurance

Flexible working

Public transport access

World-class workplaces

Zusammenfassung

TDCX Group is hiring a Customer Service Representative in Singapore to support customers across multiple channels, resolve issues promptly, and maintain high satisfaction. You will collaborate with internal teams to understand needs and provide effective solutions, while upholding quality standards.

The role emphasizes professional communication, empathy, and the ability to manage multiple tasks in a dynamic, global BPO environment.

Qualifikationen

• Diploma or higher degree is required.
• 2 years of related experience preferred; fresh graduates welcomed.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses from customer input.
• Excellent verbal and written English with clear communication.

Aufgaben

• Provide excellent support across channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and proper follow-up.
• Offer feedback to improve tools and procedures.
• Deliver high customer satisfaction with proper processes.
• Build sustainable relationships and go the extra mile.
• Adhere to the Quality Management System of TDCX.

Kenntnisse

Strong communication

Empathy

English proficiency

Multitasking

Phone etiquette

Ausbildung

Diploma or higher

Jobbeschreibung

TDCX Group is hiring a Customer Service Representative in Singapore to support customers across multiple channels, resolve issues promptly, and maintain high satisfaction. You will collaborate with internal teams to understand needs and provide effective solutions, while upholding quality standards.

The role emphasizes professional communication, empathy, and the ability to manage multiple tasks in a dynamic, global BPO environment.