Customer Experience Specialist | Growth & Flexible Hours

TDCX; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Attractive pay

Medical and insurance

World-class workspace

Learning & development

Flexible work arrangements

Mentoring from experts

Job summary

TDCX Group, headquartered in Singapore, seeks a dedicated Quality/Support professional to deliver excellent customer experiences across multiple channels. The role emphasizes resolving issues on first contact, researching customer needs, and maintaining high service standards.

Flexible work arrangements and strong learning opportunities are highlighted. We value clear communication, empathy, and the ability to multi-task across systems.

Qualifications

• Diploma/Advanced Diploma or higher required.
• 2 years of related experience preferred; fresh graduates welcome.
• Strong time management and multi-tasking abilities.
• Excellent verbal and written English communication; strong phone etiquette.

Responsibilities

• Provide excellent support experiences to customers across channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up for case closure.
• Offer constructive feedback to tools, resources, and guidelines to improve workflow.
• Deliver high customer satisfaction and build sustainable relationships.
• Perform other duties as assigned to support the Quality Management System.

Skills

Excellent communication

Time management

Multi-tasking

Empathy & listening

English proficiency

Education

Diploma / Advanced Diploma

Bachelor’s degree

Post Graduate Diploma / Master’s

Job description

TDCX Group, headquartered in Singapore, seeks a dedicated Quality/Support professional to deliver excellent customer experiences across multiple channels. The role emphasizes resolving issues on first contact, researching customer needs, and maintaining high service standards.

Flexible work arrangements and strong learning opportunities are highlighted. We value clear communication, empathy, and the ability to multi-task across systems.