Customer Care Specialist — Flexible, Growth‑Oriented Support

TDCX Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Public transport access

Job summary

TDCX Group, headquartered in Singapore, seeks individuals to deliver outstanding customer support across channels, addressing needs, and offering clear solutions. You will coordinate with internal teams to ensure case closure and contribute to a high-quality customer experience.

Applicants should have a degree or higher and demonstrate strong communication, time management, and multitasking abilities. English fluency and local market language support are essential for success.

Qualifications

• Candidate must have a degree or higher in any field.
• Strong communication and listening skills with a customer focus.
• Able to manage time effectively and handle multiple tasks.
• Excellent phone etiquette and professional written communication.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify needs, clarify information, and research issues to provide solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Offer feedback to improve tools, resources, and procedures.
• Build sustainable relationships and go the extra mile for customers.

Skills

Communication skills

Time management

Multi-tasking

Phone etiquette

English proficiency

Education

Bachelor's degree or higher

Job description

TDCX Group, headquartered in Singapore, seeks individuals to deliver outstanding customer support across channels, addressing needs, and offering clear solutions. You will coordinate with internal teams to ensure case closure and contribute to a high-quality customer experience.

Applicants should have a degree or higher and demonstrate strong communication, time management, and multitasking abilities. English fluency and local market language support are essential for success.