Customer Experience Specialist — Flexible Hours

TDCX; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Performance incentives

Career development

World-class offices

Public transport access

Job summary

TDCX is hiring for a customer support role in Singapore. You will handle phone and email inquiries from the public, resolve issues promptly, and provide feedback to improve tools and procedures. The role emphasizes customer satisfaction and escalation management.

Ideal candidates possess 2 years in a contact centre environment, strong English communication, and proficiency with MS Office while maintaining professional phone etiquette and empathy.

Qualifications

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level.
• Preferably with 2 years of working experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Responsibilities

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Skills

Customer service

MS Office

Time management

Communication

Empathy

Phone etiquette

Education

GCE O Level / A Level / Higher Nitec / Diploma

Tools

CRM software

Job description

TDCX is hiring for a customer support role in Singapore. You will handle phone and email inquiries from the public, resolve issues promptly, and provide feedback to improve tools and procedures. The role emphasizes customer satisfaction and escalation management.

Ideal candidates possess 2 years in a contact centre environment, strong English communication, and proficiency with MS Office while maintaining professional phone etiquette and empathy.