Customer Service Associate (West)

PANCARE MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare facility in Singapore seeks a dedicated Frontline Customer Service role. The position involves assisting patients, organizing appointments, processing medical claims, and ensuring adherence to medical standards. Candidates should have at least 2 years of experience in a healthcare setting and possess strong attention to detail. Join a team that values a positive working environment and offers great career progression opportunities.

Benefits

Great career opportunity & progression

Positive Working Environment

Qualifications

• Minimum 2 years experience in a healthcare setting.
• Ability to work on rotating shifts, weekends and public holidays when needed.
• Accurate data entry and handling of administrative tasks.

Responsibilities

• Provide frontline customer service.
• Organize and plan patient appointments effectively.
• Process medical insurance claims and collect payments.

Skills

Customer service

Attention to detail

Teamwork

Time management

Education

Minimum N/O level

Job description

PanCare Medical introduces its transitional care facility in Jurong East Area, catering to stable patients awaiting nursing home placement. Our central goal is to establish a nurturing temporary sanctuary for the elderly, fostering a sense of belonging and respect.

Our commitment extends to our devoted staff's well-being. We ensure optimal staffing and manageable workloads, prioritizing work‑life equilibrium. Our vision is to cultivate a compassionate environment, empowering nurses and healthcare assistants to provide exceptional care to this esteemed population.

At our core, we offer a meticulously tailored program for seniors, guided by geriatricians, therapists, and social workers. We're equally dedicated to fostering strong family connections during this pivotal life phase. Join us in a role that exudes purpose and significance.

Job Highlight

• Great career opportunity & progression
• Positive Working Environment

Roles and Responsibilities

• Provide frontline customer service
• Greet and assist patients, family, and visitors in a kind and helpful manner
• Organize and plan patient appointments effectively, working with the medical team to streamline schedules
• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
• Verify insurance information and confirm details with patients
• Answer phone calls, handle enquiries, and direct calls to the relevant personnel
• Email correspondence is a MUST.
• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
• Handle administrative tasks, including filing, data entry, and maintaining organized records
• Assist medical staff with the coordination of patient care
• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
• Perform other duties as assigned by the Management

Requirements

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays when needed
• Location: Jurong East