Customer Service Associate - Education Sector (Up to $3500) #NKA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service outsourcing firm in Singapore seeks passionate individuals for a customer service role. The position requires commitment on weekdays and weekends with a flexible schedule. Candidates must hold at least a diploma and demonstrate strong communication skills to ensure high customer satisfaction. The role offers a monthly salary of $2,800 to $3,500, depending on experience, along with additional allowances for shift and weekend work.

Qualifications

• Possess at least a diploma in any field.
• Able to work with a flexible schedule that includes weekdays and weekends.
• Equipped with good mediation and persuasive skills.

Responsibilities

• Deliver high-quality service experience to customers.
• Resolve customer issues effectively within agreed SLAs.
• Promote continuous improvement of customer service processes.

Skills

Customer service experience

Computer literacy

Mediation skills

Persuasive skills

Ability to work in a fast-paced environment

Education

Diploma in any field

Job description

Locations

Serene Centre / United Square / Choa Chu Kang / Tampines Mall

Duration

6-12 months contract (Convertible to perm)

Working Hours

3 weekdays (1pm - 10pm) + 2 weekends (8:30am - 6:30pm)

Salary

$2,800 – 3,500/month + $100 Shift Allowance for shift work performed + $200 Weekend Allowance of $200 if worked both weekends for the whole month

Job Responsibilities

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Job Requirements

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Computer literacy
• Able to work in a fast-paced environment
• Possess passion for customer service
• Equipped with good mediation and persuasive skills
• Positive, outgoing personality with a professional disposition

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599