Customer Service and Admin Assistant

Inter Island Manpower Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading manpower services company in Singapore is seeking a Customer Service Representative to handle enquiries, process orders, and provide administrative support. The ideal candidate should have proficiency in MS Office, strong verbal and written communication skills, and a customer-focused attitude. This role involves coordinating with logistics teams and managing documentation efficiently. Suitable for applicants with a high school diploma and experience in customer service or administrative roles.

Qualifications

• Previous experience in customer service or administrative roles preferred.
• Ability to handle customer enquiries and calls professionally.
• Strong problem-solving skills.

Responsibilities

• Handle customer enquiries and calls via phone and email.
• Prepare reports on customer complaints and returns.
• Accurately process daily customer orders and prepare invoices.
• Coordinate closely with warehouse and logistics teams.
• Maintain and update price lists and product availability.

Skills

Proficiency in MS Office

Strong verbal and written communication skills

Customer-focused attitude

Basic computer literacy

Data-handling skills

Education

High school diploma or equivalent

Job description

Job Responsibilities:

• Handle customer enquiries and calls via phone and email in a professional and timely manner.
• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules, maintaining a high level of customer satisfaction.
• Prepare report customer complaints, returns, shortages, and damaged goods professionally and efficiently ensuring proper documentation and follow-up actions.
• Prepare quotations to salespeople and update product reserve reports.
• Accurately process daily customer orders and prepare packing lists and invoices.
• Coordinate closely with warehouse and logistics teams to ensure accurate and timely deliveries.
• Maintain and update price lists and contract pricing in the system accurately.
• Prepare and submit daily stock reserve reports and sales reports to Head Office.
• Ensure product availability and promptly alert management of low stock or urgent items.
• Support stock control activities and monitor product expiry dates in compliance with FEFO requirements.
• Analyze stock transfer status and arrange replenishment of buffer stocks from third‑party suppliers to the main warehouse.
• Perform ad‑hoc duties as assigned by the Manager.
• Carry out general office administrative tasks, including filing, data entry, and document management.
• Manage office supplies and coordinate with vendors when required.
• Provide administrative support to management and team members.

Job Requirements:

• Proficiency in MS Office (Word, Excel, Outlook) or similar tools
• High school diploma or equivalent
• Previous experience in customer service or administrative roles preferred
• Basic computer literacy and data‑handling skills
• Strong verbal and written communication skills
• Customer‑focused attitude with problem‑solving skills

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified