Customer Service Ambassador

67 Pall Mall Singapore Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A premium restaurant group in Singapore is seeking a Customer Service Ambassador to greet guests and manage bookings. The role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a busy environment. Candidates should have previous experience in customer service and demonstrate reliability. This position offers a chance to be part of a vibrant team committed to providing top-notch service.

Qualifications

• Previous experience in customer service is preferred.
• Smart personal appearance is required.
• Ability to work well in a team and independently.

Responsibilities

• Greet and welcome guests adequately.
• Communicate confidently via phone, email or in person.
• Liaise between diners and staff to ensure satisfaction.

Skills

Good customer service skills

Honesty

Reliability

Polite and helpful manner

Organizational skills

Job description

Overview

The 67 Pall Mall Customer Service Ambassador will greet and welcome guests and Members appropriately, guiding them correctly to their desired destination.

Responsibilities

• Understanding of the booking system to confidently make reservations for the Members.

• Confident communication via phone, email, or in person.

• Polite and friendly greeting of incoming guests.

• Showing the guests to their table once it is ready, seat them.

• Ability to liaise between the diners and other members of the staff to ensure the customer receives satisfying service.

• Drawing up booking schedule sheets

• Completing daily reports

• Minor cleaning duties of the reception area.

Requirements

• Good customer service skills, honesty, and reliability.

• Previous experience of working with the public, particularly in a customer service role.

• Have a polite and helpful manner.

• Have a smart personal appearance.

• Be well organized.

• Be reliable and responsible.

• Use initiative for recognizing when additional tasks need to be done.

• Can work well alone and in a team.

• Can deal with busy times calmly and professionally.