Customer Service Adviser (Insurance)

ARF (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance firm in Singapore is seeking a dedicated professional to provide comprehensive General Insurance solutions. The role involves client servicing, managing enquiries, liaising with insurers, and supporting renewals and claims processes. The ideal candidate will thrive in a client-focused environment, ensuring satisfaction and promoting business growth. This position offers a 5.5-day work week with opportunities for further development.

Responsibilities

• Provide a one-stop General Insurance Solution to our customer.
• Attend to client's enquiries and assist in obtaining competitive quotations.
• Liaise with insurers for quotations and follow up on policies.
• Follow up with clients on renewals and coordinate with insurers.
• Advise clients and follow up on claims until final settlement.
• Set proper expectations for customers and resolve issues.
• Liaise with stakeholders and vendors for product campaigning.
• Develop new prospects and activities.

Job description

Responsibilities:

• Provide a one-stop General Insurance Solution to our customer
• Client Servicing includes attending to client's enquiries, assisting in obtaining the most competitive quotation
• Liaising with insurers for quotations, enquiries or requests from client and following up on quotations and policies
• Renewals Servicing includes following-up with clients on their renewals and coordinating with insurers accordingly
• Claims Servicing, includes advising clients, notifying insurers, following up on status till final settlement and case filing
• Set proper expectations for customers and resolving any customer issues
• Liaising with stakeholders, business partners and vendors in campaigning the product
• Develop new prospects and activities
• Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests from client and following up for quotations and policies issuance.
• Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover.
• 5.5 days work week

Any additional details not in this job description can be further clarified during the job interview.