Customer Service & Admin, Partnerships & Engagement Department (Government)

CGP Personnel; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

CGP Personnel is seeking a contract-based administrative support role at Civil Service College, near Buona Vista MRT, Singapore. The position starts as a 6-month contract with responsibilities spanning case management administration, mail and courier logistics, and frontline customer service operations.

Working hours are Monday to Thursday 8:30am–6:00pm and Friday 8:30am–5:30pm. Salary offered is SGD 2,760.

Responsibilities

• Administrative Support: Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Mail and Courier Management: Prepare outgoing mail (registered, local and overseas) for postage; Coordinate courier deliveries with record keeping; Ensure timely delivery and pickup
• Customer Service Operations: Provide professional customer service by responding to enquiries across organisation service touchpoints within SLA; Support L1 clarifications and route/escalate cases to L2/L3 as needed

Job description

This position will start off as 6 months contract.

Location:

Civil Service College, next toBuona Vista MRT

Duties:

Administrative Support

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance

• Assist with corporate gifts management and coordination

• Assist with adding and removing of Billing Contacts for organisations

Mail and Courier Management

• Prepare outgoing mail (registered, local and overseas) for postage

• Coordinate courier deliveries and pickups with proper record keeping

• Follow up closely to ensure timely delivery and pickup completion

Customer Service Operations

• Provide professional customer service by responding to enquiries across organisation service touchpoints within Service Level Agreement

• Handle customer enquiries, support L1 on clarifications where required, and assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Working Hour:

Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm

Salary:

$2760

Thank you!