Customer Experience Temp Staff @ Buona Vista

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 26,000 - 35,000; Part time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking a proactive Administrative Support professional for a 6-month contract. You will help manage the Case Management system, assist with mail and courier operations, and support billing contact management within standard service levels.

This role requires strong communication, good written email etiquette, basic Excel skills, and the ability to work independently or in a team. Location: Buona Vista, Monday to Friday.

Qualifications

• Strong communication and listening skills.
• Good written communication including email craft.
• Effective problem-solving and analytical abilities.
• Basic technical proficiency (computer literacy, Excel, learning new systems).
• Good time management and multitasking abilities.
• Able to work collaboratively and independently.

Responsibilities

• Admin duties: case management system administration, role assignments, basic report generation and category maintenance.
• Mail and courier management: prepare outgoing mail (local and overseas) and coordinate courier deliveries with records.
• Customer service operations: respond to inquiries within SLA and route escalations to appropriate teams (L2/L3).

Skills

Communication

Written communication

Problem solving

Excel

Time management

Teamwork/Independence

Tools

Excel

Job description

Duration:

6 months

Key Responsibilities:

1. Administrative Support
   • Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
   • Assist with corporate gifts management and coordination
   • Assist with adding and removing of Billing Contacts for organisations
2. Mail and Courier Management
   • Prepare outgoing mail (registered, local and overseas) for postage
   • Coordinate courier deliveries and pickups with proper record keeping
   • Follow up closely to ensure timely delivery and pickup completion
3. Customer Service Operations
   • Provide professional customer service by responding to enquiries across service touchpoints within Service Level Agreement
   • Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Qualifications and Experience

• Previous customer service or administrative experience is a plus

Skills and Competencies

• Strong communication and listening skills
• Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
• Effective problem-solving and analytical abilities
• Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
• Good time management and multitasking abilities
• Able to work both collaboratively and independently

Personal Attributes

• Good emotional intelligence and patience
• Quick learning and adaptability
• Professional attitude and reliability
• Pleasant disposition with good interpersonal skills
• Strong integrity and drive for excellence in work

$2760/month
Location: Buona Vista
Monday to Friday office hours
EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI