Case Administrator @ Gov (West)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Job summary

PERSOL Singapore Pte. Ltd. is seeking a dedicated customer service and HR admin professional near Cashew MRT. You will handle inquiries about service schemes, benefits and entitlements while ensuring accurate records and timely processing.

The role requires meticulous organisation, good English communication, and experience in customer service or HR-related areas. The contract runs Oct 2026 through Sep 2027 and may extend based on performance.

Qualifications

• Singapore Citizen
• Experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

Responsibilities

• Manage and resolve enquiries from service personnel relating to service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Skills

Customer service

Good English communication

Tools

Excel

Outlook

Job description

*Location* : Cashew MRT

*Salary* : UP TO $3200/month

*Contract* : (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs

*Working hours:* Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break)

Friday from 0800hrs -1700hrs.

*Job scope*

• Manage and resolve enquiries from service personnel relating to *service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.*
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

*Requirements*

• Singapore Citizen
• Relevant experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

We regret to inform that only shortlisted candidates will be notified.