Sales/Customer Operation Staff

Success Human Resource Centre; Singapore; On-site; SGD 19,000 - 31,000; Full time

Job summary

Success Human Resource Centre Pte Ltd in Singapore is seeking a Customer Operations Support professional for a 1-year contract. You will handle customer inquiries, QA, and after-hours support as needed.

You will also support Sales Operations and billing processes, prepare invoices, compile monthly reports, and respond to invoicing queries to ensure timely payments.

Qualifications

• Minimum Diploma holder with 1 year of relevant work experience.
• Proficient in MS Office, especially Excel.
• Strong written and verbal communication skills.

Responsibilities

• Respond to enquiries from general mailbox and ensure timely responses to all incoming emails and requests.
• Conduct quality assurance reviews for BPO operations to ensure adherence to SOPs, compliance requirements, and service standards.
• Provide operational coverage for customer support activities during or outside regular working hours, only when necessary.
• Support finance operations which includes the preparation of billing data and generation of invoices for corporate clients.
• Verify and process invoices from landlords and follow through with finance to ensure timely payments.
• Compile and deliver comprehensive monthly reports for both corporate clients and landlords.
• Respond timely to mailbox enquiries on invoicing matters and resolve issues expeditiously to ensure on time payments.
• Perform other administrative or operational tasks as assigned to support Sales Ops and Customer Ops teams.

Skills

Communication

Time management

Attention to detail

Independent

Organizational skills

After-hours support

Education

Diploma

Tools

Excel

Job description

• Contract
• Geylang Bahru
• Up to $2,800 + CB
• Office Hours

Job Description:

Customer Operations Support

• Respond to enquiries from general mailbox and ensure timely responses to all incoming emails and requests
• Conduct quality assurance reviews for BPO operations to ensure adherence to SOPs, compliance requirements, and service standards
• Provide operational coverage for customer support activities during or outside regular working hours, only when necessary

Sales Operations & Billing

• Support finance operations which includes the preparation of billing data and generation of invoices for corporate clients
• Verify and process invoices from landlords and follow through with finance to ensure timely payments.
• Compile and deliver comprehensive monthly reports for both corporate clients and landlords.
• Respond timely to mailbox enquiries on invoicing matters and resolve issues expeditiously to ensure on time payments.
• Perform other administrative or operational tasks as assigned to support Sales Ops and Customer Ops teams.

Period: 1 Year Contract

Salary: up to $2,800 + Completion Bonus

Working hours: Monday – Friday,8.30am – 6pm

Requirements:

• Minimum Diploma holder with 1 year of relevant work experience
• Proficient in MS Office (especially Excel)
• Strong organizational skills with high attention to details
• Excellent written and verbal communication skills
• Able to work independently with minimal supervision
• Good time management skills with the ability to adhere to tight deadlines
• Ability and willingness to support operational needs outside of regular working hours when required

Success Resource Centre Pte Ltd (EA License Number: 97C4832)