Admin, Courier & Customer Support @ Buona Vista

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking an Administrative Support professional in Singapore to manage case management system admin operations, including role assignments, basic reports, and category maintenance. You will assist with corporate gifts management and coordinating billing contacts for organisations.

Additional duties include mail and courier management, preparing outgoing mail, coordinating deliveries with records, and ensuring timely pickup.

Qualifications

• Minimum GCE 'O' Level qualification or equivalent; or Diploma.
• Previous customer service or administrative experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Administrative Support
• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Assist with corporate gifts management and coordination
• Assist with adding and removing of Billing Contacts for organisations
• Mail and Courier Management
• Prepare outgoing mail (registered, local and overseas) for postage
• Coordinate courier deliveries and pickups with proper record keeping
• Follow up closely to ensure timely delivery and pickup completion
• Customer Service Operations
• Provide professional customer service by responding to enquiries across client's service touchpoints within Service Level Agreement
• Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Skills

Communication skills

Written communication

Problem solving

Excel basics

Time management

Team collaboration

Adaptability

Reliability

Education

GCE O' Level or Diploma

Job description

Job Scope:

• Administrative Support

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Assist with corporate gifts management and coordination
• Assist with adding and removing of Billing Contacts for organisations

• Mail and Courier Management

• Prepare outgoing mail (registered, local and overseas) for postage
• Coordinate courier deliveries and pickups with proper record keeping
• Follow up closely to ensure timely delivery and pickup completion

• Customer Service Operations

• Provide professional customer service by responding to enquiries across client's service touchpoints within Service Level Agreement
• Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Requirements:

• Minimum GCE 'O' Level qualification or equivalent with relevant experience; or candidates with a Diploma
• Previous customer service or administrative experience is a plus
• Strong communication and listening skills
• Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
• Effective problem-solving and analytical abilities
• Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
• Good time management and multitasking abilities
• Able to work both collaboratively and independently
• Quick learning and adaptability
• Professional attitude and reliability
• Strong integrity and drive for excellence in work

Contract Period:

6 months

Mondays to Fridays office hours

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI