Customer Service

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a customer service representative for logistics clients. In this role, you will handle compensation claims and inquiries while working towards improving ticket resolution rates. Candidates should have over 2 years of customer service experience and a degree, with strong Excel skills being a plus. This is a 12-month contract position requiring attention to detail and a willingness to learn. Only shortlisted candidates will be notified.

Qualifications

• More than 2 years of working experience in customer service.
• Meticulous and organised with a strong eagerness to learn.
• Proficient in using Excel.

Responsibilities

• Handle logistics complaint tickets.
• Identify opportunities for improving resolution rates.
• Align monthly compensation bills with service providers.

Skills

Customer service experience

Excel proficiency

Attention to detail

Organizational skills

Eagerness to learn

Education

Degree Holder

Job description

Provide exceptional customer service for logistics clients, handling compensation claims and ticket inquiries. 12-month contract role.

Roles & Responsibilities:

• Handle close logistics complaint tickets within the ticket system
• Identify opportunities to improve the on-time resolution rate and accuracy rate of tickets.
• Checking and align monthly compensation bills with logistics service provider.

Qualifications:

• Have more than 2 years of working experience as customer service
• Degree Holder
• Meticulous, organised and eager to learn
• Skilled in using Excel
• Prior experience in e-commerce customer service or logistics service providers is a preferred advantage

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

We regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)