Customer Relations Specialist - Call Center

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore seeks a Customer Relation Officer to handle customer inquiries through calls and emails. Responsibilities include answering queries, maintaining records, and reaching performance targets. Ideal candidates should have prior experience in customer service, possess strong communication skills, and be self-motivated. Flexible work hours including weekends may be required.

Qualifications

• Previous experience in call center or customer service preferred.
• Good interpersonal and communications skills.
• Self-motivated and able to work independently.

Responsibilities

• Attend to enquiries and incoming calls through various channels.
• Provide quick, accurate answers to customer queries.
• Ensure proper recording of conversations in the call center system.
• Meet individual and team key performance indicators.

Skills

Interpersonal skills

Communication skills

Customer service

Self-motivated

Team player

Job description

A recruitment consultancy in Singapore seeks a Customer Relation Officer to handle customer inquiries through calls and emails. Responsibilities include answering queries, maintaining records, and reaching performance targets. Ideal candidates should have prior experience in customer service, possess strong communication skills, and be self-motivated. Flexible work hours including weekends may be required.