Customer Relations Officer (contract renewable) - Singapore - Transport

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

A dynamic consulting firm in Singapore is seeking a Customer Relations Officer (contract renewable) to handle inquiries primarily via calls and emails. The ideal candidate should have experience in a call center, possess strong interpersonal skills, and work independently. This role requires shift work, including weekends, and offers a salary with a basic amount, transport allowance, and bonuses.

Qualifications

• Previous experience in a call center or customer service is highly preferred.
• A team player with good interpersonal and communication skills.
• Able to work independently with minimal supervision.
• Able to work during weekends and perform OT when necessary.

Responsibilities

• Attend to enquiries via hotline and other channels.
• Understand customer needs and provide satisfactory answers.
• Ensure proper recording of conversations in the system.
• Meet/exceed all individual and team KPI set by the management.
• Maintain a positive and helpful approach in interactions with all customers.
• Other ad hoc duties as assigned by Team Leaders or Supervisors.

Skills

Interpersonal skills

Communication skills

Self-motivated

Independent working

Weekend availability

Job description

Customer Relations Officer (contract renewable) - Singapore - Transport

Job Openings Customer Relations Officer (contract renewable) - Singapore - Transport

About the job Customer Relations Officer (contract renewable) - Singapore - Transport

About The Client

You would most probably be a customer of our client. They play an important role in Singapore's public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer's needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customers in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements

• Has previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self‑motivated and able to work independently with minimal supervision
• Able to work during weekends and perform OT when necessary

Salary Range

• Basic + Transport Allowance + AWS + VB

Working Hours

• Working hours: Shift work, required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH

About Us

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.