Customer Relations Officer (BSC)

KASZON PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A construction services company in Singapore seeks a Customer Relations Officer to manage PR programmes and customer inquiries while fostering strong relationships with stakeholders. The ideal candidate should have GCE 'A' Level and 1 to 2 years of relevant experience, demonstrating excellent communication and organizational skills. The role requires adaptability to shifting customer needs and a commitment to high-quality service.

Qualifications

• 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor.
• Flexibility to adapt to changing customer needs and work schedules.
• Knowledge of industry-specific products or services is preferred.

Responsibilities

• Planning and coordinating PR programme for the project.
• Handle enquiries and feedback pertaining to the project.
• Provide exceptional customer service by responding to inquiries.
• Build and maintain strong relationships with customers and stakeholders.
• Provide administrative support and assistance.

Skills

Good communication skills

Good organizational skills

Attention to detail

Customer service

Team collaboration

Education

GCE 'A' Level

Job description

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project
• Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Ability to work independently and collaboratively within a team
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)