CUSTOMER RELATIONS OFFICER

SHINERS FACILITIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facilities management company in Singapore is seeking a customer service representative to handle inquiries, coordinate with operations, and assist with administrative tasks. Candidates should have at least 2 years of experience in customer service and be proficient in Microsoft Office.

Qualifications

• At least 2 years of customer service or coordination experience.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle customer inquiries and feedback via phone and email.
• Coordinate between clients and operations team for updates.
• Assist in preparing quotations, invoices, and contracts.
• Maintain records of client communication and documentation.
• Ensure high client satisfaction and service standards.
• Support basic admin tasks and ad hoc duties.

Skills

Good communication and interpersonal skills

Proficient in Microsoft Office

Able to multitask

Job description

Responsibilities

• Handle customer inquiries and feedback via phone and email
• Coordinate between clients and operations team for deployment updates
• Assist in preparing quotations, invoices, and contracts
• Maintain proper records of client communication and documentation
• Ensure a high level of client satisfaction and service standards
• Support basic admin tasks and ad hoc duties

Requirements

• At least 2 year of customer service or coordination experience
• Good communication and interpersonal skills
• Proficient in Microsoft Office
• Able to multitask and work independently