Customer Relations Officer

Target Recruitment Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A local recruitment agency in Singapore is seeking a customer service representative for a Telco call center. The role involves documenting calls, responding to customer inquiries about service contracts, and achieving performance KPIs. Strong communication skills and the ability to work under pressure are essential. This opportunity offers a challenging environment within the customer service sector.

Qualifications

• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Understanding of customer service principles.

Responsibilities

• Document all calls and actions taken into company systems.
• Respond to all incoming calls professionally regarding service contracts.
• Work towards KPIs set by the leader.

Job description

Working In Telco Call Center / Banks Customer Service

Job Description / Requirements

• Document All Calls and Actions Taken Into Company Centre-Systems
• Respond to All Incoming Calls In An Efficient and Professional Manner Regarding the Customers’ Issues On Service Contracts Renewal / New Service Contracts On In-House Security Technology Needs for Homes and Businesses
• Work Towards KPIs set by Leader.

Contact: [e-mail]

Job Categories

• Banking/ Finance/ Insurance
• Customer Service/ Call Centres Telemarketing