Customer Relations Assistant, Slot Machine Operations (1-Year Contract)

SAFRA National Service Association; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading community organization in Singapore is seeking a Customer Relations Assistant. This role focuses on managing the Slot Machines Room, ensuring high levels of customer service, handling cash transactions, and maintaining security protocols. Candidates must have Secondary School qualifications and relevant customer service experience. This position requires attention to detail, problem-solving skills, and the ability to work under pressure.

Qualifications

• Minimum with Secondary School qualifications.
• Relevant experience in Customer Service would be advantageous.
• Having some experience with handling cash transactions would be advantageous.

Responsibilities

• Ensure all security measures are adhered to and to be in proper dress code.
• Responsible for internal auditing for ISO purposes.
• Meeting target for slot machine takings.
• Ensure all cash transactions are handled properly.

Skills

Customer Service

Cash Handling

Attention to Detail

Problem-Solving

Education

Secondary School qualifications

Job description

Job Purpose

The Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting revenue targets for slot machine takings. The Assistant will perform cashiering duties, including cash float management, and facilitate accurate cash exchanges for players.

Additionally, the role requires regular checks for counterfeit notes, ensuring the proper functioning of slot machines, and filing incident reports when necessary. The Customer Relations Assistant will also support shift transitions, cash handling processes, and other duties as assigned to maintain operational efficiency and contribute to the overall customer experience.

Main / Key Responsibilities

The candidate will be expected to perform the following duties:

1. Ensure all security measures are adhered to and to be in proper dress code in the Slot Machines Room at all times
2. Responsible for internal auditing for ISO purposes
3. Meeting target for slot machine takings
4. Ensure all cash transactions are handled properly and in compliance and in charge of cashiering duties.

Required Skills and Qualifications

• Minimum with Secondary School qualifications.
• Relevant experience in Customer Service would be advantageous.
• Having some experience with handling cash transactions would be advantageous.
• Ability to maintain security measures and follow operational protocols.
• Strong attention to detail and problem-solving abilities.
• Ability to work efficiently under pressure in a fast-paced environment.
• Only Singaporeans or Permanent Residents may apply.