Customer Experience & Support Specialist

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration & perks

Medical coverage

World-class workspace

Recognition programs

Learning & development

Flexible working

Mentorship from experts

Global company awards

Job summary

TDCX, Singapore-headquartered, is seeking a Customer Support professional to provide exceptional service across channels and identify customer needs for strategic solutions. The role emphasizes first contact resolution, collaboration with internal teams, and contributing to a high-standard customer experience.

We value strong communication, empathy, and the ability to multi-task in a fast-paced environment.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Fresh graduates are encouraged to apply.
• Strong time management skills and motivated to exceed expectations.
• Ability to multi-task and tailor responses using information provided by customers to meet needs.
• Must be a strong communicator with effective listening and empathy and good phone etiquette.
• Comfortable working with computers and multiple systems and the ability to learn new ones.
• Excellent verbal and written communication in English and the language of the supporting market.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching issues to provide strategic solutions and clarify any confusion.
• Ensure first contact resolution and follow-up with Service partners and internal departments to close cases per service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver the best services to achieve highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties as assigned to support the Quality Management System.

Skills

Time management

Multi-tasking

Active listening

Empathy

Phone etiquette

Communication

English proficiency

Market language proficiency

Education

Diploma or higher in any field

Tools

Computers

Multiple systems

Job description

TDCX, Singapore-headquartered, is seeking a Customer Support professional to provide exceptional service across channels and identify customer needs for strategic solutions. The role emphasizes first contact resolution, collaboration with internal teams, and contributing to a high-standard customer experience.

We value strong communication, empathy, and the ability to multi-task in a fast-paced environment.