Customer Experience Team Lead

TDCX; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Learning & development

Flexible work arrangements

Career growth

Public transport access

Global awards

Job summary

TDCX in Singapore is seeking customer support professionals to deliver exceptional service across channels, identifying customer needs and resolving issues promptly. You will contribute to high customer satisfaction and build lasting relationships with clients.

The role requires strong communication, empathy, and the ability to navigate multiple systems. Diploma or higher is preferred, fresh graduates encouraged, with flexible working arrangements available.

Qualifications

• Provide excellent support experience to customers via all relevant communication channels.
• Research customer's issues to propose strategic solutions aligning with service standards.
• Ensure first contact resolution and follow-up with service partners and internal departments to ensure case closure.
• Provide constructive feedback to improve tools, resources, procedures and guidelines.
• Deliver high-quality services to customers to ensure the highest satisfaction.
• Build sustainable relationships and go the extra mile.
• Adapt to multiple systems and learn new ones as required.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions.
• Ensure first contact resolution and effective follow-up to ensure case closure.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow.

Skills

Customer service

Communication

Time management

Multitasking

Empathy

Education

Diploma or higher in any field

Bachelor's degree or higher preferred

Job description

TDCX in Singapore is seeking customer support professionals to deliver exceptional service across channels, identifying customer needs and resolving issues promptly. You will contribute to high customer satisfaction and build lasting relationships with clients.

The role requires strong communication, empathy, and the ability to navigate multiple systems. Diploma or higher is preferred, fresh graduates encouraged, with flexible working arrangements available.