Customer Experience & Support Specialist

TDCX; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Public transport access

World-class workspace

Learning & development programs

Job summary

TDCX, headquartered in Singapore, provides customer experience solutions and has a global footprint. The company offers attractive remuneration, comprehensive medical coverage, and flexible working arrangements.

This role focuses on delivering high-quality customer support and building strong relationships across multiple systems and teams. Candidates should have at least a Diploma and possess strong communication, time management, and problem-solving skills.

Qualifications

• Diploma or higher in any field.
• 2 years of related field experience preferred, fresh graduates encouraged.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal departments.
• Provide constructive feedback to improve tools, resources, procedures and guidelines.

Skills

Time management

Multitasking

Communication skills

Active listening

Empathy

Education

Diploma

Bachelor's degree

Master's degree

Tools

Computers

Job description

TDCX, headquartered in Singapore, provides customer experience solutions and has a global footprint. The company offers attractive remuneration, comprehensive medical coverage, and flexible working arrangements.

This role focuses on delivering high-quality customer support and building strong relationships across multiple systems and teams. Candidates should have at least a Diploma and possess strong communication, time management, and problem-solving skills.