Customer Experience Specialist | Hybrid & Growth-Oriented

TDCX, Inc.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Mentoring and coaching

Global career opportunities

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company that delivers customer experience solutions across digital marketing, sales, and content moderation for clients in diverse industries. Join a team that values continuous learning, world-class workspaces, and flexible working arrangements.

We offer strong learning and development plans, robust medical and social coverage, and a culture that empowers your career growth while you deliver exceptional customer service across multiple channels.

Qualifications

• At least a Diploma or higher in any field.
• 2 years of related work experience preferred; fresh graduates encouraged to apply.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow.
• Deliver the best services to customers to ensure the highest satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.

Skills

Time management

Multitasking

Communication

Active listening

Empathy

Phone etiquette

English

Education

Diploma

Advanced/Higher Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company that delivers customer experience solutions across digital marketing, sales, and content moderation for clients in diverse industries. Join a team that values continuous learning, world-class workspaces, and flexible working arrangements.

We offer strong learning and development plans, robust medical and social coverage, and a culture that empowers your career growth while you deliver exceptional customer service across multiple channels.