Customer Experience Specialist — Grow with CX Leaders

TDCX, Inc.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

attractive remuneration and perks

comprehensive medical coverage

world-class workspaces

learning and development plans

flexible working arrangements

coaching and mentoring

global company with awards

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO leading in customer experience solutions.

We provide support across digital channels and strive to deliver strategic solutions for customers while maintaining high satisfaction and effective collaboration with internal teams. We value learning and development, performance recognition, and flexible working arrangements to support your growth within a world-class workspace and a positive culture.

Qualifications

• Strong verbal and written communication abilities.
• Ability to handle multiple channels and customer inquiries.
• Proactive problem solving with a customer-first mindset.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide feedback to improve tools, resources, procedures, and guidelines.
• Deliver high customer satisfaction through proper procedures and outcomes.
• Build and maintain sustainable customer relationships, going the extra mile.

Skills

Excellent communication skills

Time management

Empathy

Multitasking

English proficiency

Education

Diploma or Bachelor's degree

Job description

TDCX, Inc. is a Singapore-headquartered global BPO leading in customer experience solutions.

We provide support across digital channels and strive to deliver strategic solutions for customers while maintaining high satisfaction and effective collaboration with internal teams. We value learning and development, performance recognition, and flexible working arrangements to support your growth within a world-class workspace and a positive culture.