Customer Experience Specialist - Growth & Support

TDCX; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX Singapore is seeking a Customer Service Representative to provide outstanding support across channels. You will listen, diagnose and resolve customer inquiries with clarity and empathy, aiming for first-contact resolution where possible.

Fresh graduates are welcome; a Diploma or Bachelor's degree is preferred. You will use multiple systems, collaborate with teams, and contribute to service excellence in a fast-paced BPO environment.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.

Skills

Communication

Empathy

Time management

Multitasking

English proficiency

Education

Diploma or Bachelor's degree

Job description

TDCX Singapore is seeking a Customer Service Representative to provide outstanding support across channels. You will listen, diagnose and resolve customer inquiries with clarity and empathy, aiming for first-contact resolution where possible.

Fresh graduates are welcome; a Diploma or Bachelor's degree is preferred. You will use multiple systems, collaborate with teams, and contribute to service excellence in a fast-paced BPO environment.