Customer Experience Specialist: Growth & Support

TDCX Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Remuneration and benefits

Medical coverage

World-class workspace

Recognition programs

Career development

Positive culture

Direct public transport access

Flexible working arrangements

Mentoring from experts

Global company awards

Job summary

TDCX Singapore is seeking a Quality Manager to drive customer service excellence across channels. You will work with cross-functional teams to ensure service standards and continuous improvement.

The role requires strong communication, time management, and data-driven decision making; the ideal candidate holds a Diploma or higher and at least 2 years in a related field. We offer comprehensive medical coverage, great perks, and a vibrant, globally connected workplace.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi‑task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions and clarify any confusion.
• Ensure first contact resolution and effective follow‑up with Service partners to close cases per standards.
• Offer constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver the best services to ensure highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform any other duties as assigned to maintain quality management processes.

Skills

Time management

Multi-tasking

Communication skills

English proficiency

Customer service mindset

Education

Diploma or higher

Bachelor's degree

Tools

CRM software

Job description

TDCX Singapore is seeking a Quality Manager to drive customer service excellence across channels. You will work with cross-functional teams to ensure service standards and continuous improvement.

The role requires strong communication, time management, and data-driven decision making; the ideal candidate holds a Diploma or higher and at least 2 years in a related field. We offer comprehensive medical coverage, great perks, and a vibrant, globally connected workplace.