Customer Experience Specialist - Flexible & Growth-Oriented

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Career development

World-class workspace

Mentoring from experts

Job summary

TDCX Group, a Singapore-headquartered BPO leader, is seeking a Customer Support/Quality Manager to elevate service levels across channels. This role focuses on delivering first-contact resolution, researching customer needs, and building sustainable relationships while aligning with global standards.

Candidates should have at least a Diploma or higher and strong English communication, with 2 years in related fields; fresh graduates are welcome.

Qualifications

• Must possess at least a Diploma or higher in any field.
• Fresh graduates encouraged to apply.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback on tools, resources, and guidelines to improve workflow.
• Build sustainable relationships and go the extra mile for customers.

Skills

Time management

Multitasking

Communication

Empathy

Education

Diploma or higher in any field

Job description

TDCX Group, a Singapore-headquartered BPO leader, is seeking a Customer Support/Quality Manager to elevate service levels across channels. This role focuses on delivering first-contact resolution, researching customer needs, and building sustainable relationships while aligning with global standards.

Candidates should have at least a Diploma or higher and strong English communication, with 2 years in related fields; fresh graduates are welcome.