Customer Experience Specialist — Growth & Impact

TDCX; Singapore; On-site; SGD 28,000 - 47,000; Full time

Benefits offered by this job

Medical, insurance, and socialSecurity

Flexible working arrangements

World-class workspaces

Mentoring and learning & development

Job summary

TDCX, a Singapore-headquartered global BPO, is seeking a customer service professional to deliver exceptional support for partner brands. You will handle inquiries across channels, analyze issues, and provide effective resolutions while adhering to data security policies.

The role requires a Diploma or higher and 2 years of relevant experience in luxury or e-commerce contexts, with strong communication and multitasking abilities.

Qualifications

• Diploma or higher required; relevant customer service experience preferable.
• Ability to listen actively, understand customer needs, and respond empathetically.
• Proven communication skills in English and local market language; professional phone etiquette.

Responsibilities

• Deliver excellent customer experience across channels.
• Identify and analyze customer issues; provide strategic solutions.
• Accurately process data using company systems; follow data security policies.

Skills

Empathy

Active listening

Communication

Multitasking

Phone etiquette

Education

Diploma or higher

Tools

Salesforce

CRM

SAP

Job description

TDCX, a Singapore-headquartered global BPO, is seeking a customer service professional to deliver exceptional support for partner brands. You will handle inquiries across channels, analyze issues, and provide effective resolutions while adhering to data security policies.

The role requires a Diploma or higher and 2 years of relevant experience in luxury or e-commerce contexts, with strong communication and multitasking abilities.