Customer Experience Specialist — Growth & Impact

TDCX; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Learning & development

Flexible work arrangements

Mentoring from experts

Global company

Job summary

TDCX is hiring to strengthen its customer service team in Singapore. The role focuses on delivering excellent support across channels, identifying customer needs, and resolving issues efficiently. You’ll work with multiple systems, provide thoughtful responses, and help maintain high customer satisfaction.

The position emphasizes strong communication, empathy, and time management, with opportunities for professional growth in a global BPO environment.

Qualifications

• Diploma or higher in any field is required or preferred.
• Strong time management and multitasking abilities are essential.
• Excellent verbal and written English communication skills.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify needs and researching issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Offer feedback to tools, resources, and procedures to improve workflows.
• Deliver high-quality service to maximize customer satisfaction.

Skills

Customer service

Communication

Time management

Empathy

Multitasking

Phone etiquette

Education

Diploma or higher

Tools

CRM software

Computers & systems

Job description

TDCX is hiring to strengthen its customer service team in Singapore. The role focuses on delivering excellent support across channels, identifying customer needs, and resolving issues efficiently. You’ll work with multiple systems, provide thoughtful responses, and help maintain high customer satisfaction.

The position emphasizes strong communication, empathy, and time management, with opportunities for professional growth in a global BPO environment.