Customer Support Specialist - Flexible Hours & Growth

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical and insurance coverage

World-class workspace

Learning and development

Global exposure

Flexible working arrangements

Job summary

TDCX, Inc. in Singapore is seeking a Quality Manager to lead customer support excellence across channels. You will drive service quality, monitor performance, and collaborate with global teams to ensure outcomes align with our standards.

The ideal candidate has a Diploma or degree with 2 years in a related field, strong communication, and the ability to manage multiple systems. This role offers engaging work, development opportunities, and a supportive culture.

Qualifications

• Diploma or degree required.
• 2 years’ related field experience preferred; fresh graduates welcome.
• Strong time management and multitasking skills.
• Excellent verbal and written English; good phone etiquette.
• Ability to use multiple systems and learn new ones.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide feedback to improve tools and guidelines.
• Deliver services to achieve high customer satisfaction and build relationships.
• Handle other duties per management and maintain Quality Management System.

Skills

Strong communication

Time management

Empathy and listening

Multitasking

Education

Diploma/Bachelor's degree

Job description

TDCX, Inc. in Singapore is seeking a Quality Manager to lead customer support excellence across channels. You will drive service quality, monitor performance, and collaborate with global teams to ensure outcomes align with our standards.

The ideal candidate has a Diploma or degree with 2 years in a related field, strong communication, and the ability to manage multiple systems. This role offers engaging work, development opportunities, and a supportive culture.