Customer Experience Specialist — Growth, Flexibility & Mentorship

TDCX; Singapore; Hybrid; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Learning and development

Flexible working arrangements

Global recognition and awards

Job summary

TDCX, Singapore-headquartered, is seeking a Customer Service Representative to deliver excellent support across channels and ensure first contact resolution.

You will identify customer needs, research issues, and collaborate with internal teams to provide strategic solutions while maintaining high satisfaction.

Fresh graduates are welcome; diplomas or degrees are preferred. Strong communication, time management, and empathy are essential for success in this role.

Qualifications

• Candidate must possess at least a Diploma or higher in any field.
• Fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions that address needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure highest satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.

Skills

Strong communication

Time management

Multi-tasking

Active listening

Empathy

Phone etiquette

Education

Diploma or higher (any field)

Bachelor's degree

Master's degree

Job description

TDCX, Singapore-headquartered, is seeking a Customer Service Representative to deliver excellent support across channels and ensure first contact resolution.

You will identify customer needs, research issues, and collaborate with internal teams to provide strategic solutions while maintaining high satisfaction.

Fresh graduates are welcome; diplomas or degrees are preferred. Strong communication, time management, and empathy are essential for success in this role.