Customer Experience Specialist - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Attractive remuneration and great per­

Comprehensive medical and social cover

World-class workspaces

Learning & development plans

Flexible working arrangements

Job summary

TDCX is seeking professionals to deliver outstanding customer support across multiple channels from our Singapore operations. The role focuses on understanding customer needs, researching issues, and providing strategic solutions to ensure clear communication and quick resolutions.

You will be part of a global BPO team delivering CX services to leading brands. Strong English and Mandarin/other market language skills are a plus, with career development and flexible working arrangements offered.

Qualifications

• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English.
• Comfortable with computers and using multiple systems.

Responsibilities

• Provide excellent support experience to customers across channels.
• Identify customer needs and offer strategic solutions to resolve issues.
• Ensure first contact resolution and follow-up for case closure.
• Offer constructive feedback to improve tools and processes.
• Build sustainable relationships and deliver high customer satisfaction.
• Adhere to quality standards and contribute to continually improving the QMS.

Skills

Time management

Multitasking

Effective communication

Education

Diploma/ Bachelor's Degree

Job description

TDCX is seeking professionals to deliver outstanding customer support across multiple channels from our Singapore operations. The role focuses on understanding customer needs, researching issues, and providing strategic solutions to ensure clear communication and quick resolutions.

You will be part of a global BPO team delivering CX services to leading brands. Strong English and Mandarin/other market language skills are a plus, with career development and flexible working arrangements offered.