Customer Experience Specialist — Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Remuneration and perks

Comprehensive medical coverage

Social security coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Global company with awards

Job summary

TDCX, a Singapore-headquartered global BPO, is seeking a Customer Service role to support customers across channels. You will identify needs, research issues, and provide strategic solutions while aiming for first contact resolution and high satisfaction.

The position emphasizes clear communication, empathy, and the ability to learn across multiple systems. Join a global company recognized for excellence and flexible work arrangements.

Qualifications

• Diploma or higher in any field required or preferred.
• Strong verbal and written English communication.
• Ability to manage multiple tasks and channels efficiently.

Responsibilities

• Provide excellent support to customers via relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.

Skills

Communication skills

Time management

Empathy

Phone etiquette

Education

Diploma or higher

Job description

TDCX, a Singapore-headquartered global BPO, is seeking a Customer Service role to support customers across channels. You will identify needs, research issues, and provide strategic solutions while aiming for first contact resolution and high satisfaction.

The position emphasizes clear communication, empathy, and the ability to learn across multiple systems. Join a global company recognized for excellence and flexible work arrangements.