Customer Experience Specialist - Flexible Work

TDCX; Singapore; Sur place; SGD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, insurance & social security

World-class workspaces

Flexible working arrangements

Learning and development plans

Mentoring from experts

Résumé du poste

TDCX, a Singapore-headquartered global BPO leader, is seeking a Customer Service Representative to support customers across multiple channels. The role emphasizes first-contact resolution, empathetic communication, and collaboration with internal teams to sustain high service standards.

Candidates with a Diploma or higher and at least 0–2 years of experience are welcome. The company offers comprehensive benefits, flexible arrangements, and strong learning opportunities in a dynamic, global

Qualifications

• Clear communication skills in English
• Ability to manage multiple inquiries and prioritize tasks
• Strong listening and empathy to understand customer needs

Responsabilités

• Provide excellent support across all relevant channels
• Identify customer needs and offer strategic solutions
• Ensure first contact resolution and effective follow-up
• Provide feedback to improve tools and guidelines
• Build sustainable relationships and go the extra mile
• Perform duties to support the Quality Management System

Connaissances

Communication

Time management

Multitasking

Active listening

Empathy

Formation

Diploma or higher

Description du poste

TDCX, a Singapore-headquartered global BPO leader, is seeking a Customer Service Representative to support customers across multiple channels. The role emphasizes first-contact resolution, empathetic communication, and collaboration with internal teams to sustain high service standards.

Candidates with a Diploma or higher and at least 0–2 years of experience are welcome. The company offers comprehensive benefits, flexible arrangements, and strong learning opportunities in a dynamic, global