Customer Experience Specialist — Grow with Global Brands

TDCX; Singapore; Vor Ort; SGD 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration and great per

Comprehensive medical, insurance, and

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Zusammenfassung

TDCX in Singapore is seeking a Quality Manager to lead customer experience quality across channels. You will drive process improvements, ensure service standards, and support the QMS rollout, working with cross-functional teams to deliver consistent outcomes.

The ideal candidate has a Diploma or higher degree, strong English, excellent communication, and the ability to manage multiple tasks while learning new systems. Fresh graduates may apply.

Qualifikationen

• Diploma or higher degree required.
• 2 years of related field experience preferred; fresh graduates may apply.
• Excellent verbal and written communication in English and local market language.

Aufgaben

• Provide excellent support experience to customers via all relevant channels.
• Identify customer's needs and research issues to provide strategic solutions addressing needs while clarifying any confusion.
• Ensure first contact resolution and follow-up with service partners and internal departments to meet service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Handle other duties to support the Quality Management System (QMS) as required.

Kenntnisse

Strong communication

Time management

Multi-tasking

Empathy

Phone etiquette

Systems literacy

English proficiency

Ausbildung

Diploma or higher degree

Jobbeschreibung

TDCX in Singapore is seeking a Quality Manager to lead customer experience quality across channels. You will drive process improvements, ensure service standards, and support the QMS rollout, working with cross-functional teams to deliver consistent outcomes.

The ideal candidate has a Diploma or higher degree, strong English, excellent communication, and the ability to manage multiple tasks while learning new systems. Fresh graduates may apply.