Korean-Speaking Customer Experience Specialist

TDCX Group; Singapore; On-site; SGD 50,000 - 84,000; Full time

Benefits offered by this job

Comprehensive medical, insurance, and

Flexible working arrangements

Direct public transport links

Coaching and mentoring from experts

Learning and development plans

Job summary

TDCX Group, Singapore-headquartered, is seeking a Quality Manager to lead customer support excellence across multiple channels and drive process improvements. You will collaborate with cross-functional teams to uphold high service standards and optimize workflows.

The ideal candidate has a diploma or degree and 2+ years in a related field, with strong communication, empathy, and time-management skills. This role offers a dynamic global environment with growth opportunities.

Qualifications

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions that address their needs.
• Ensure first contact resolution and effective follow‑up with partners and internal departments to ensure case closure to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities assigned to you to support the Quality Management System.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions that address their needs.
• Ensure first contact resolution and effective follow‑up with partners and internal departments to ensure case closure to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.

Skills

Customer support

English communication

Empathy

Active listening

Strong communicator

Time management

Multitasking

Education

Diploma

Bachelor's degree

Job description

TDCX Group, Singapore-headquartered, is seeking a Quality Manager to lead customer support excellence across multiple channels and drive process improvements. You will collaborate with cross-functional teams to uphold high service standards and optimize workflows.

The ideal candidate has a diploma or degree and 2+ years in a related field, with strong communication, empathy, and time-management skills. This role offers a dynamic global environment with growth opportunities.