Customer Experience Pro — Flexible, Growth-Driven Support

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Job summary

TDCX in Singapore seeks a driven Quality Manager to enhance customer experience across channels. You will monitor processes, identify gaps, and drive improvements with cross‑functional teams to achieve service excellence.

We value strong communication, empathy, time management, multi-tasking, and the ability to learn new systems quickly. Fresh graduates welcome; 2 years’ preferred. Fluency in English and local market language is important.

Qualifications

• Minimum diploma or higher required; bachelor’s degree or higher preferred.
• 2 years of related field experience preferred; fresh graduates encouraged.
• Strong communication, listening, and empathy skills required.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per standards.
• Give constructive feedback to improve tools, resources, and workflows.
• Build sustainable relationships and go the extra mile for customers.

Skills

Time management

Multi-tasking

Communication

Empathy

Phone etiquette

Learning new systems

Education

Diploma or higher

Bachelor's degree or higher

Job description

TDCX in Singapore seeks a driven Quality Manager to enhance customer experience across channels. You will monitor processes, identify gaps, and drive improvements with cross‑functional teams to achieve service excellence.

We value strong communication, empathy, time management, multi-tasking, and the ability to learn new systems quickly. Fresh graduates welcome; 2 years’ preferred. Fluency in English and local market language is important.