Customer Experience Specialist — Flexible Growth, Global Impact

TDCX; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

Remuneration with perks

Medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX Group in Singapore is seeking a detail-oriented Quality Manager to drive customer experience excellence across contact channels. You will lead quality initiatives, monitor service standards, and collaborate with global teams to deliver consistent outcomes.

The ideal candidate has a Diploma or higher and 2 years of relevant experience; fresh graduates are welcome. Strong communication, empathy, and the ability to multitask are essential.

Qualifications

• Diploma or higher required; bachelor’s degree preferred.
• 2 years of related experience recommended, fresh grads welcome.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Give constructive feedback on tools, resources, and guidelines to improve workflows.
• Deliver best-in-class service to ensure high customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.

Skills

Time management

Communication

Empathy

Phone etiquette

Education

Diploma or higher

Bachelor’s degree (preferred)

Job description

TDCX Group in Singapore is seeking a detail-oriented Quality Manager to drive customer experience excellence across contact channels. You will lead quality initiatives, monitor service standards, and collaborate with global teams to deliver consistent outcomes.

The ideal candidate has a Diploma or higher and 2 years of relevant experience; fresh graduates are welcome. Strong communication, empathy, and the ability to multitask are essential.