Customer Experience Specialist - Flexible Growth & Support

TDCX; Singapore; On-site; SGD 56,000 - 78,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspace

Learning & dev

Flexible work hours

Global awards

Mentoring program

Job summary

TDCX, Singapore-headquartered, seeks professionals to provide excellent customer support across channels, resolve issues efficiently, and achieve first-contact resolution. You will identify customer needs, research issues, and deliver effective solutions while upholding service standards and clear communication, and collaborate with cross-functional teams.

Enjoy attractive remuneration, medical coverage, flexible arrangements, world-class facilities, and strong learning opportunities as you grow

Qualifications

• Must possess at least a Diploma or higher in any field.
• 2 years of related experience preferred, fresh graduates encouraged.
• Strong time management skills and ability to multitask.

Responsibilities

• Provide excellent customer support across all channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, and guidelines to enhance customer experience.
• Build sustainable relationships and go the extra mile for customers.

Skills

Strong communication

Time management

Multi-tasking

Empathy

Education

Diploma or degree in any field

Bachelor's degree preferred

Job description

TDCX, Singapore-headquartered, seeks professionals to provide excellent customer support across channels, resolve issues efficiently, and achieve first-contact resolution. You will identify customer needs, research issues, and deliver effective solutions while upholding service standards and clear communication, and collaborate with cross-functional teams.

Enjoy attractive remuneration, medical coverage, flexible arrangements, world-class facilities, and strong learning opportunities as you grow