Customer Experience Specialist - Flexible Work & Growth

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TDCX Group, Singapore-headquartered, seeks a Quality Manager to drive exceptional customer service across channels. You will identify customer needs, research issues, and deliver strategic solutions while ensuring clarity and resolution.

Ideal candidates have a Diploma or higher and strong English communication, with the ability to multi-task, learn new systems, and maintain high standards in a dynamic BPO setting. Singapore-based applicants preferred.

Qualifications

• Diploma or higher required; degrees in relevant fields are a plus.
• Excellent English verbal and written communication skills.
• Proven ability to manage time and priorities in a fast-paced BPO environment.

Responsibilities

• Provide excellent customer support across channels, addressing needs with clear, strategic solutions.
• Ensure first-contact resolution and proper follow-up to close cases per service standards.
• Offer feedback to improve tools, resources, and workflows to boost customer satisfaction.

Skills

Strong communicator

Time management

Multi-tasking

English proficiency

Empathy

Education

Diploma or higher

Tools

MS Office

CRM systems

Job description

TDCX Group, Singapore-headquartered, seeks a Quality Manager to drive exceptional customer service across channels. You will identify customer needs, research issues, and deliver strategic solutions while ensuring clarity and resolution.

Ideal candidates have a Diploma or higher and strong English communication, with the ability to multi-task, learn new systems, and maintain high standards in a dynamic BPO setting. Singapore-based applicants preferred.