Customer Experience Specialist – Empathy-Driven Support

TDCX Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

Coaching & mentoring

Global awards

Job summary

TDCX Group, headquartered in Singapore, seeks a Quality Manager to elevate customer experience across channels. You will identify needs, resolve issues and ensure first-contact resolution while collaborating with internal teams to refine processes.

Ideal candidates demonstrate strong communication, empathy, and multi-tasking skills, with at least a diploma or higher and fluency in English. A dynamic, learning-focused environment with mentoring awaits.

Qualifications

• Requires a Diploma or a Bachelor's degree; fresh graduates welcome.
• 2+ years in a related role preferred; fresh grads encouraged.
• Demonstrates strong time management and ability to multitask.
• Excellent communication, active listening, and empathy for customers.
• Fluent English with clear verbal and written communication.
• Comfortable using computers and multiple systems; quick learner.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners.
• Give constructive feedback to improve tools, processes and guidelines.
• Deliver top services to ensure high customer satisfaction and retention.
• Build sustainable relationships and go the extra mile for customers.

Skills

Strong communicator

Active listening

Empathy

Time management

Multi-tasking

Phone etiquette

English proficiency

Customer service

Education

Diploma or higher

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

TDCX Group, headquartered in Singapore, seeks a Quality Manager to elevate customer experience across channels. You will identify needs, resolve issues and ensure first-contact resolution while collaborating with internal teams to refine processes.

Ideal candidates demonstrate strong communication, empathy, and multi-tasking skills, with at least a diploma or higher and fluency in English. A dynamic, learning-focused environment with mentoring awaits.