Customer Experience Team Lead - Flexible Growth

TDCX Group; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration and great perk

Comprehensive medical, insurance, and社

World-class workspaces

Flexible working arrangements

Job summary

TDCX, a Singapore-headquartered global BPO leader, seeks a Quality Manager to drive customer support excellence across multiple channels. You will identify customer needs, research issues, and deliver strategic solutions to ensure first-contact resolution and high satisfaction.

Ideal candidates have a diploma or higher degree, and 2 years of related experience. The role offers flexible working arrangements and a pathway for career growth within a world-class global company.

Qualifications

• Diploma or higher degree required (any field).
• 2 years of related work experience preferred; fresh graduates encouraged.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic, clear solutions.

Skills

Time management

Communication

Multitasking

Phone etiquette

Education

Diploma or higher degree

Job description

TDCX, a Singapore-headquartered global BPO leader, seeks a Quality Manager to drive customer support excellence across multiple channels. You will identify customer needs, research issues, and deliver strategic solutions to ensure first-contact resolution and high satisfaction.

Ideal candidates have a diploma or higher degree, and 2 years of related experience. The role offers flexible working arrangements and a pathway for career growth within a world-class global company.