Customer Experience Specialist – Malaysia

TDCX Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX Group, a Singapore-headquartered global BPO provider, is seeking a Quality Support professional to enhance customer experiences across multiple channels. You will resolve issues at first contact, research customer needs, and collaborate with internal teams to ensure service excellence.

The role emphasizes strong communication, time management, and the ability to adapt to new tools and processes while maintaining high customer satisfaction. Fresh graduates are welcome to apply.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field; fresh graduates encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses based on customer information.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Deliver feedback on tools, resources, procedures to improve workflow and customer experience.
• Build sustainable relationships and go the extra mile for customer satisfaction.
• Perform any other duties assigned by management to support quality management.

Skills

Time management

Multitasking

Communication

Phone etiquette

Computer literacy

English proficiency

Education

Diploma (or higher)

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

TDCX Group, a Singapore-headquartered global BPO provider, is seeking a Quality Support professional to enhance customer experiences across multiple channels. You will resolve issues at first contact, research customer needs, and collaborate with internal teams to ensure service excellence.

The role emphasizes strong communication, time management, and the ability to adapt to new tools and processes while maintaining high customer satisfaction. Fresh graduates are welcome to apply.