Customer Experience Specialist - Flexible & Growth

TDCX Group; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Flexible working arrangements

World-class workspaces

Comprehensive medical and insurance

Job summary

At TDCX Group, a Singapore-headquartered BPO leader, we seek a Quality Manager to drive customer experience excellence across multiple channels. You will identify client needs, resolve issues strategically, and push for first-contact resolution with internal partners to uphold our service standards.

Join a global company recognized with industry awards; benefit from strong learning and development plans, a flexible working environment, and a culture that values customer-centric quality

Qualifications

• Possess time management skills and ability to multitask effectively.
• Strong communication skills with emphasis on listening and empathy.
• Excellent phone etiquette and professional language use.
• Comfortable working with computers and multiple systems.

Responsibilities

• Provide excellent support experience to customers via all channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and timely follow-up with partners.
• Provide constructive feedback to improve tools, resources and guidelines.
• Deliver high-quality services to achieve customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to support quality management.

Skills

Time management

Multi-tasking

Communication skills

Active listening

Empathy

Phone etiquette

Computer literacy

Education

Diploma

Advanced/Higher Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

At TDCX Group, a Singapore-headquartered BPO leader, we seek a Quality Manager to drive customer experience excellence across multiple channels. You will identify client needs, resolve issues strategically, and push for first-contact resolution with internal partners to uphold our service standards.

Join a global company recognized with industry awards; benefit from strong learning and development plans, a flexible working environment, and a culture that values customer-centric quality