Customer Experience Specialist | Flexible Work & Growth

TDCX

Singapore

On-site

SGD 30,000 - 48,000

Full time

9 hours ago

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Benefits offered by this job

Attractive remuneration

Medical, insurance & social security

World-class workspaces

Learning & development plans

Flexible working arrangements

Job summary

TDCX, a Singapore-headquartered global BPO, seeks a Customer Support professional to deliver excellent CX across channels. You will identify customer needs, research issues, and provide strategic solutions while ensuring resolution and follow-up with internal teams. Strong communication, empathy, and time-management skills are essential.

Fresh graduates welcome; diploma holders encouraged to apply. The role offers an on-site work setting with access to public transport and a supportive learning

Qualifications

At least a Diploma/degree in any field.
Prefer 2 years of related work experience; fresh grads welcome.

Responsibilities

Provide excellent support experience to customers via all relevant channels.
Identify customer needs and research issues to provide strategic solutions.
Ensure first contact resolution and follow-up with service partners and internal departments.
Provide constructive feedback on tools, resources, and procedures to improve workflow.
Deliver services to ensure high customer satisfaction with proper procedures.
Build sustainable relationships and go the extra mile for customers.

Skills

Customer service

Communication

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher (any field)

Job description

Fresh graduates welcome; diploma holders encouraged to apply. The role offers an on-site work setting with access to public transport and a supportive learning

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